SMS Terms of Service
Effective Date: March 24, 2026
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Edgewaterflat, LLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at www.ewf-transport.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.
Program Description
Edgewaterflat, LLC offers SMS/text messaging to communicate with customers, brokers, shippers, and driver applicants. The types of messages you can expect to receive include:
- Freight quote status and updates
- Driver application status notifications
- Load assignment and dispatch communications
- Delivery status and ETA updates
- Operational and safety alerts
- Appointment reminders and scheduling confirmations
- Account and order notifications
How You Opt In to SMS Messages
You may opt in to receive SMS/text messages from Edgewaterflat, LLC through the following methods:
1. Website Forms
When you submit a Quote Request or Driver Application on our website at www.ewf-transport.com, you are asked to provide your phone number and check a consent checkbox that states:
"I agree to receive SMS/text messages from Edgewaterflat, LLC. Messaging frequency may vary. Message and data rates may apply. You can opt out any time by texting STOP. For assistance, text HELP or visit our website at https://ewf-transport.com/."
The form cannot be submitted without checking this consent checkbox.
2. Verbal Consent
When speaking with a customer or applicant by phone, our team asks:
"Do you agree to receive text messages from Edgewaterflat, LLC? Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary."
Consent is recorded and logged before any messages are sent.
Message Frequency
Messaging frequency may vary. You may receive messages related to active freight quotes, driver application updates, dispatch communications, appointment reminders, and account notifications. We do not send marketing or promotional text messages.
Message and Data Rates
Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan and any applicable charges.
How to Opt Out
To opt out at any time, text STOP. You can opt out of receiving SMS/text messages from Edgewaterflat, LLC at any time using any of the following methods:
- Text STOP: Reply STOP to any text message you receive from us. You will receive a one-time confirmation message that you have been unsubscribed.
- Email: Send a request to safety@ewf-transport.com with the subject line "SMS Opt-Out" and include your phone number.
- Call: Contact us at (872) 364-5247 to request removal from our messaging list.
How to Get Help
For assistance, text HELP or visit our website at https://ewf-transport.com/. You may also contact us:
Phone: (872) 364-5247
Email: safety@ewf-transport.com
No Purchase Required
Consent to receive text messages is not a condition of any purchase or use of our services. You may use our freight quote and driver application services without consenting to SMS communications.
SMS Consent and Third Parties
SMS consent is not shared with third parties or affiliates. Your phone number and opt-in consent are used solely by Edgewaterflat, LLC for the purposes described in this policy and will not be sold, rented, or shared for marketing or promotional purposes by any third party.
Carrier Disclaimer
Edgewaterflat, LLC and mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless carrier.
Supported Carriers
Our SMS service is compatible with all major US wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
Related Policies
For more information about how we handle your data, please review:
- Visit www.ewf-transport.com/privacy-policy for Privacy Policy
- Visit www.ewf-transport.com/terms-of-service for Terms of Service
Contact Us
If you have questions about our SMS messaging practices:
Edgewaterflat, LLC
1001 Warrensville Rd, STE 017
Lisle, IL 60532
Phone: (872) 364-5247
Email: safety@ewf-transport.com